RVR-LNKADS-101

1. Issue Summary

   • The error code RVR-LNKADS-101 indicates a failure when testing the connection to LinkedIn through Rivery. This error typically indicates issues related to authentication or configuration settings while attempting to connect to LinkedIn Ads via Rivery.
   • Initial diagnosis suggests a potential misconfiguration in the LinkedIn application settings, or an issue related to permissions and access tokens.

2. Action Steps:

   1. Verify LinkedIn Application Settings:

      • Ensure the LinkedIn application is correctly configured with the necessary scopes for "r_ads_reporting" and "r_ads".
      • Check if the client ID, client secret, and the authorized redirect URLs (such as https://console.rivery.io/api/oauthcallback/linkedin) are correctly set up in your LinkedIn developer application settings.

   2. Re-check LinkedIn Credentials:

      • Make sure that the LinkedIn user account used for authentication has appropriate access to the LinkedIn Ads application.

   3. Refresh Tokens:

      • Since LinkedIn access tokens are usually valid for 60 days, if the token is expired or revoked, you need to remove the current connection and reconnect to LinkedIn to receive a new token.

   4. Browser and Network Configuration:

      • Ensure that pop-ups are not blocked for the Rivery in your browser, as this might prevent the completion of the authentication process.
      • Verify network settings to ensure there are no firewall or proxy settings that could block the connection to LinkedIn.

3. External References:

   • You can find more information about setting up a LinkedIn Ads connection on Rivery's official documentation page: Rivery LinkedIn Ads Connection Guide.
   • Additionally, LinkedIn’s own developer portal is a useful resource for verifying your application settings: LinkedIn Developer Portal.

If the issue persists or you need further assistance, please open a ticket with Rivery support.