RVR-MAIL-101

1. Issue Summary

   • The error "Rivery Email User Error, Error Code: RVR-MAIL-101" with the data connector: mail indicates a problem with the email connection in Rivery. The documentation suggests that this could arise from configuration changes made by an administrator or issues with your credentials. Given this context, the error might be related to credentials used to authenticate the email connection. It may imply that a token could not be generated, possibly due to expired or invalid credentials.

2. Action Steps:

   • Reconnect the Email Account: Try to re-connect the affected email account in Rivery. This often resolves issues caused by changes in account settings or credentials.
   • Verify Credentials: Ensure that the email address and server settings (such as IMAP server details) are correct. Use the "Test Connection" function in Rivery to confirm that the connection is appropriately configured.
   • Re-authenticate with OAuth Methods: If applicable, re-authenticate using OAuth2 (for Gmail) or similar methods for other email providers, as direct username and password authentication might no longer be supported.
   • Check for Admin Restrictions: If the error appears after a change in policies (such as new company restrictions on third-party connections), consult with your IT administrator to ensure the app has the necessary permissions.

3. External References:

   • Rivery Documentation - For steps on setting up and troubleshooting email connections.
   • Gmail Help - For information on Gmail settings and issues.

If the issue persists or you need further assistance, please open a ticket with Rivery support.