RVR-MAIL-102

Issue Summary

• Error Code: RVR-MAIL-102
• Description: Rivery Email User Error
• Diagnosis: This error typically indicates an issue with the email connection in Rivery, likely stemming from authentication or server access permissions.

Action Steps

1. Reconnect Email Account:

   • Re-authenticate your email connections by following the correct setup for your email provider (Gmail or Outlook) using OAuth2. Ensure that any configuration changes by your administrator have been accounted for.

2. Check Account Credentials:

   • Ensure that the correct credentials and permissions are being used for the account in use. Third-party app connections using just Username and Password might not work due to recent security updates.

3. Understand Impact of Security Protocols:

   • With updates from Google and Microsoft, ensure your Rivery connection is set using approved OAuth methods and proper admin permissions for third-party app access.

4. Test Connection:

   • Utilize the "Test Connection" feature within Rivery to verify the email connection status. Make adjustments based on the feedback received from the test.

5. Review Administrator Changes:

   • If the error persists, check whether your organization’s admin has made recent changes to permissions or access that affect integrations with third-party apps.

External References

• Rivery Email Connection Docs
• Gmail App Access Configuration
• Outlook OAuth2 Setup

If the issue persists or you need further assistance, please open a ticket with Rivery support.