RVR-MAIL-200

1. Issue Summary

   • The error code RVR-MAIL-200 indicates a "Rivery Email User Error" encountered while using the Rivery platform's mail data connector. This error often arises from configuration issues, such as changes made by an administrator that affect connectivity. It's essential to ensure that the email connection configurations are correct and up to date.

2. Action Steps:

   • Reconnect the Email Account: This may be necessary if there have been configuration changes by the administrator. Simply re-establish the connection to ensure that all settings are current.
   • Verify Credentials: Ensure that the credentials used (email address, password, IMAP server details) are accurate. Use the test connection feature in Rivery to confirm a successful connection.
   • Check for Permission Issues: Ensure that the user account connecting through Rivery has the necessary permissions if the email provider's policies or settings have been altered.
   • Refresh Rivery's Connection Settings: Sometimes a simple refresh or re-authentication of the connection from Rivery's interface can resolve unseen issues.

3. External References:

   • For more detailed guidance on error handling and configuration, reference Rivery's official documentation: Rivery Docs - Email
   • Check the official documentation of your email provider for any service-specific steps.

If the issue persists or you need further assistance, please open a ticket with Rivery support.