RVR-MAIL-201

1. Issue Summary

   • The error code RVR-MAIL-201 refers to a "Rivery Email User Error". This error typically indicates an issue with connecting or configuring an email-based data connector within the Rivery platform. The error may be related to authentication issues, configuration changes, or improper setup of your email connection.
   • Possible causes might include changes in authentication methods, such as moving to OAuth2, or issues with the credentials or the email server settings.

2. Action Steps:

   • Re-Authenticate: Try reconnecting to your email account. This can often resolve issues caused by a token that has expired or a configuration that needs to be reestablished:
     • Go to the Rivery connection settings for your email and click 'Edit'.
     • Choose the appropriate authentication method (e.g., OAuth2 for Gmail or Outlook).
     • Follow the steps to sign in and authorize Rivery access.
   • Verify Credentials: Make sure that your credentials (email, password, and any server settings like IMAP server details) are up to date and correctly entered.
   • Use Test Connection: After updating credentials or re-authenticating, use the 'Test Connection' feature to ensure everything is configured correctly.
   • Check Administrator Settings: If you are using a corporate or organizational email, check with your administrator to ensure no new policies or configurations are blocking access.

3. External References:

   • For more detailed instructions, refer to the Rivery Email Connector documentation to ensure you're following the correct setup procedures.
   • If using Gmail or Outlook with OAuth2, verify that third-party app permissions are correctly configured following the guidelines provided for OAuth2 connections.

If the issue persists or you need further assistance, please open a ticket with Rivery support.