RVR-MAIL-202

1. Issue Summary

   • Error Code RVR-MAIL-202 indicates a Rivery Email User Error, which could be due to issues related to email configuration changes by the administrator or connectivity issues. An initial diagnosis would suggest checking any recent changes in configuration or the email connection credentials.

2. Action Steps:

   • Re-connect to your account: This error might be due to a configuration change made by your administrator. Try re-connecting your email account in Rivery.
   • Check Credentials: Ensure that the email credentials (like IMAP server, email address, and password) are correctly entered.
   • Use Test Connection: Use the "Test Connection" feature in Rivery to verify if the connection to the email server is successful.
   • Verify Connection Method: If using OAuth2 for Gmail or Outlook, ensure that the correct method (Gmail OAuth2 or Outlook OAuth2) is used, and check for any company policies that might block third-party application access.
   • Check for Updates: Review any recent updates related to SMTP/IMAP protocols from your email provider, as changes might affect connectivity.

3. External References:

   • For Gmail OAuth2 connection issues, refer to the guidance: Gmail OAuth2 Error Handling.
   • For a general overview of setting up email connections, refer to the Rivery email walkthrough provided in their documentation: Email Connection Walkthrough (Ensure to navigate to the correct documentation section on email connections).

If the issue persists or you need further assistance, please open a ticket with Rivery support.