RVR-MAIL-203

1. Issue Summary

   • Error Code: RVR-MAIL-203 indicates a "Rivery Email User Error" within the context of using the mail data connector. This error is commonly related to configuration changes or authentication issues with the connected email account. A preliminary diagnosis would focus on checking the email connection settings or any recent changes in email account permissions or settings by your email service provider.

2. Action Steps:

   • Reconnect the Email Account: Attempt to reconnect the email account to Rivery. This can sometimes resolve issues if the configuration has changed due to policy changes by the email service provider.
   • Verify Connection Details: Ensure that the email address, password, IMAP server settings, and the type of credentials being used are correct.
   • Test the Connection: Use the "Test Connection" function to verify if the connection is active and working properly. If there are any issues, adjust the settings as necessary.
   • Review the Credentials: Check if there have been any policy changes by your email service provider (e.g., changes in support for third-party app accesses like OAuth policies).
   • Investigate Service Provider Changes: Ensure there have been no recent changes by your email provider (like Gmail or Outlook) that could affect third-party connections.

3. External References:

   • To understand how to set up and troubleshoot email connections in Rivery, refer to the Rivery documentation on setting up email connections: Rivery Email Connection.
   • Google Workspace security settings for OAuth2 might be relevant if using a Google account: Google Help on Third Party App Access.

If the issue persists or you need further assistance, please open a ticket with Rivery support.