RVR-MAIL-204

1. Issue Summary

   • Error Code: RVR-MAIL-204 indicates a "Rivery Email User Error" related to the email data connector. This error usually suggests a connectivity or configuration issue with the email connection in Rivery. Initial diagnosis could relate to incorrect connection settings or issues with authentication credentials.

2. Action Steps:

   • Follow these steps to potentially resolve the error:
     1. Verify Connection Settings: Ensure that the email connection is correctly configured with accurate details such as the IMAP server, email address, and password.
     2. Re-connect to Account: If you're encountering issues due to configuration changes, simply re-connect to your account. Refresh your connection settings if you suspect they might be outdated.
     3. Check Credentials: Verify that your credentials are correct and valid. Make sure there are no restrictions on third-party applications by your email provider.
     4. Test Connection: Use the "Test Connection" feature to ensure that your connection is active and properly configured.
     5. Consult Documentation: Review any available documentation for the email provider to confirm that you've adhered to any specific guidelines for third-party access.

3. External References:

   • For further details on setting up or troubleshooting your email connection in Rivery, refer to the Rivery Documentation on Email Connections and the specific provider's configuration guidelines.

If the issue persists or you need further assistance, please open a ticket with Rivery support.