RVR-MAIL-205

1. Issue Summary

   • The error, FAILED_TO_PARSE_FILE Error Code: RVR-MAIL-205, indicates a failure in parsing a file within the Mail data connector in Rivery. This error generally suggests that there is a problem with the file structure or format being processed by the data connector. This could be due to an unexpected file format, corrupted data, or unsupported file type.

2. Action Steps:

   • Verify the file format being used. Ensure that the file being parsed is supported by the Rivery platform and matches the expected structure or format for your specific use case.
   • Check for data corruption within the file. Open the file in a text editor to ensure there are no unexpected characters or formatting issues that could impact parsing.
   • Look into any recent changes in the configuration settings of your Mail data connector on Rivery, as misconfigurations can also lead to parsing errors.
   • Ensure that the source system providing the file is functioning correctly, with no errors during file generation or transmission to Rivery.

3. External References:

   • Refer to Rivery's official documentation for your specific Mail data connector to confirm supported file types and formats: Rivery Documentation - Email Data Connector
   • If applicable, consult the documentation of the email service provider to ensure any integration settings are correctly configured.

If the issue persists or you need further assistance, please open a ticket with Rivery support.