RVR-MAIL-205

1. Issue Summary

   • The error FAILED_TO_PARSE_FILE Error Code: RVR-MAIL-205 occurs when using the mail data connector in Rivery. This error suggests that there is a problem with parsing the file intended for processing. Common causes for this error can include file encoding issues, unexpected file content, or incorrect formatting.

2. Action Steps:

   • Ensure the file is properly formatted and meets the expected structure for the mail data connector. If the file contains special characters or unusual formatting, it may cause parsing errors.
   • Check if the file contains non-UTF-8 encoded characters. Ensure the file is UTF-8 encoded or replace invalid characters with a suitable placeholder to avoid parsing issues.
   • Test by simplifying the file content: Remove any complex elements, such as large attachments or embedded images, and try parsing the file again.
   • Review any recent changes in file generation or transmission processes that may have affected its format or contents.
   • Consider logging detailed error outputs if available to pinpoint the issue more precisely.

3. External References:

   • For further guidance on troubleshooting similar issues, please refer to the official Rivery documentation regarding email data connectors: Rivery Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.