RVR-MAIL-206

1. Issue Summary

   • The error code RVR-MAIL-206 with the message FAILED_TO_DECOMPRESS_FILE occurs when Rivery's mail data connector cannot decompress a file that is being processed. This is typically a result of an issue with the format or integrity of the file being accessed.

2. Action Steps:

   • Check File Format and Structure: Ensure that the file being accessed is in the correct format and not corrupted. If the file is compressed, verify that it uses a supported compression method (e.g., ZIP, GZIP).
   • Verify Permissions: Make sure that Rivery has the required permissions to access and manipulate the file. This includes reading and writing permissions on the directory where the file is located.
   • Log Examination: Check the logs for any additional error messages that might provide more insight into the issue. Look for any warnings or errors leading up to the decompression attempt.
   • Re-upload the File: If the file might be corrupted, re-upload it to the server and retry the operation to see if the error persists.

3. External References:

   • For more information on configuring email connections and troubleshooting mail-related errors in Rivery, visit the official Rivery documentation: Rivery Docs - Email Integration.

If the issue persists or you need further assistance, please open a ticket with Rivery support.