RVR-MAIL-206

Issue Summary

• Error Code: RVR-MAIL-206
• Error Description: The error message "FAILED_TO_DECOMPRESS_FILE" typically indicates that there is an issue with decompressing the content extracted from the email using the Rivery Data Connector for mail.
• Potential Causes: This issue may arise due to corrupted or unsupported file format in the attachments that are being extracted for processing.

Action Steps

1. Check File Format:

   • Ensure that the attachments being extracted are in a supported format as per Rivery's documentation. Issues can occur if the attachment file type is unsupported by the extraction pipeline.

2. Verify File Integrity:

   • Ensure that the files received through email are not corrupted. You can do this by manually downloading the attachments and attempting to open them using relevant software to confirm they aren't damaged.

3. Adjust Decompression Settings:

   • Check if there are any specific decompression settings in the Rivery configuration that need adjustments, particularly if dealing with a batch of emails that include large or varied types of compressed files.

4. Email Connection Configuration:

   • Verify if the email connection settings in Rivery are correctly configured as per the documentation guidelines. This includes email server details, credentials, and any specific settings that relate to handling attachments.

5. Test Different Files:

   • As a diagnostic step, test the pipeline with different types of compressed attachments to ensure it's not an issue isolated to a specific file or format.

External References

• For further details on configuring email connections and troubleshooting, refer to the Rivery Documentation on Email Connections.
• General tips about using the mail connector may also be found in the Rivery support center here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.