RVR-MAIL-207

1. Issue Summary

   • You are encountering the error FAILED_TO_ENCODE_FILE with the error code RVR-MAIL-207 while using the Mail data connector in Rivery. This error suggests a failure in encoding email file attachments, likely due to issues with file format compatibility or handling during the data extraction process.

2. Action Steps:

   • Check File Format: Verify that the email attachment is in a supported format. Unsupported formats may cause encoding issues. Ensure that the attachment is in a standard format like PDF, CSV, or DOCX.
   • Encoding Settings: If possible, check the encoding settings within the Rivery email connector or the email service configuration to ensure they match standard encoding like UTF-8.
   • Rivery Logs: Review the Rivery logs for any additional error messages that could indicate specific reasons for the encoding failure.
   • File Size Restrictions: Ensure that the size of the email attachment does not exceed any set limits by the email server or the Rivery platform.
   • Reconnect to Data Source: Sometimes, reconnection resets any misconfigurations. Disconnect and then reconnect the email data source.
   • Browser and OS Updates: Ensure your browser and operating system are up-to-date as outdated versions might have compatibility issues with the Rivery platform.

3. External References:

   • Visit Rivery's official documentation for more guidance on email source configuration: Rivery Email Connectors.

If the issue persists or you need further assistance, please open a ticket with Rivery support.