RVR-MAIL-208

Issue Summary

• The error code RVR-MAIL-208, described as "EXCEL_TO_CSV_ERROR," indicates an issue arising when using the "mail" data connector in Rivery's platform.
• This error occurs during the process of converting an Excel file to a CSV format, which is usually performed when emails are set as data sources. Such issues can often be related to file formatting, incorrect input data, or technical constraints within the connector.

Action Steps:

1. Verify File Format:

   • Ensure that the Excel file is correctly formatted and contains no corrupt data.
   • Check for any special characters, formulas, or conditional formatting that might not be compatible with CSV format.

2. Update Dependencies:

   • Make sure that you are using the latest version of the Excel file supporting libraries that Rivery utilizes.

3. Check Rivery Settings:

   • Verify that the email data source and relevant river configurations are correctly set up according to Rivery's documentation.

4. Test with Different Data:

   • If possible, test with a smaller data set from the Excel file to isolate whether the error is data-specific or widespread.

5. Review Error Logs:

   • Look for detailed error logs in the Rivery platform for more context on the conversion issue.

External References:

• For further troubleshooting related to email connectors or file conversions in Rivery, please refer to Rivery's official documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.