RVR-MAIL-300

1. Issue Summary

   • The error "Rivery Email User Error Error Code: RVR-MAIL-300" is associated with issues connecting your email data source using Rivery. This error typically arises due to incorrect credentials or configuration changes made by an administrator.

2. Action Steps:

   • Reconnect Account: If there have been configuration changes, simply reconnect your email account within Rivery.
   • Verify Credentials: Ensure that the email credentials entered in Rivery are accurate. Double-check the email address, password, and server settings like IMAP.
   • Test Connection: Use the "Test Connection" button in Rivery after setting up the email connection to verify if it's successful.
   • OAuth2 Configuration: If using OAuth2 for Gmail or Outlook, ensure that the account permissions are correctly set up to allow third-party connections.
   • Admin Settings: For Gmail Workspace accounts, ensure that the administrator has allowed access for third-party apps using the API controls.

3. External References:

   • More detailed steps on handling app block issues for Gmail can be found in the Rivery documentation: Rivery Email Connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.