RVR-MAIL-301

1. Issue Summary

   • The error code RVR-MAIL-301 relates to a Rivery Email User Error encountered in a data connection using the mail connector. Typically, such errors arise due to issues with connectivity, authentication, or configuration settings related to the email service being used (e.g., Gmail, Outlook).

2. Action Steps:

   • Verify Connection Settings:
     • Ensure that the email account credentials entered are correct and that the connection settings such as server details are accurately configured.
     • For example, confirm that the correct IMAP settings are used.
   • OAuth2 Connection:
     • If using OAuth2 for Gmail or Outlook, ensure proper OAuth2 credentials are used. Check if there are company policies or settings that may block third-party applications, and address these with your Google Workspace administrator.
   • Credentials Check:
     • Re-enter email credentials, ensuring no errors in email address, username, or password.
   • Test Connection:
     • Utilize Rivery's "Test Connection" function to validate the email setup. This can help identify any issues with the current configuration.
   • Reconnect:
     • Sometimes, a simple reconnection can resolve temporary issues. Disconnect and reconnect the email account in Rivery.

3. External References:

   • For issues related explicitly to Google authorization, refer to Google's guidance on permission issues.

If the issue persists or you need further assistance, please open a ticket with Rivery support.