RVR-MAIL-302

1. Issue Summary

   • The error Rivery Email User Error Error Code: RVR-MAIL-302 is related to difficulties encountered when configuring or authenticating an email connection using Rivery's platform. The issue generally pertains to email service integration settings, either with Google (Gmail) or Microsoft (Outlook), particularly revolving around authentication methods and permissions.

2. Action Steps:

   • For Gmail:

     1. Ensure that the email settings in Gmail allow access for less secure applications if you're using basic authentication. Google has specific requirements that may prevent access if not configured correctly.
     2. If using OAuth2 for Gmail, verify that you've correctly set up the API controls within Google Workspace. Make sure the Rivery App's Client ID has the necessary permissions and is marked as a "Trusted" app within your Google Admin console.

   • For Outlook:

     1. Ensure you select "Outlook OAuth2" as credentials type and follow the OAuth2 wizard to connect your Microsoft account, making sure your browser settings do not block pop-ups.
     2. Check your permission settings in Outlook; make sure that the authenticated account has all necessary permissions.

3. External References:

   • For Google Workspace setup, visit Google OAuth setup for assistance.
   • For Outlook OAuth setup, confirm the steps using Microsoft's OAuth2 documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.