RVR-MGB-300

1. Issue Summary

   • Error Code: RVR-MGB-300
   • Description: MongoDB connection failure on Rivery platform.
   • Initial Diagnosis: The error indicates a problem with establishing a connection between Rivery and a MongoDB instance. This could be due to incorrect connection credentials, improperly formatted connection URI, network issues, or IP restrictions.

2. Action Steps:

   • Check Connection Details:
     • Ensure the MongoDB Host, Port (default is 27017), Authentication Database, Username, and Password are correct.
     • Verify the if the URI is correctly structured according to the MongoDB URI documentation.
   • Testing Connection:
     • Use the "Test Connection" feature in Rivery to verify if the provided credentials are correct.
   • Network and IP Whitelisting:
     • If using MongoDB Atlas, ensure Rivery's IPs are whitelisted. Refer to Rivery's MongoDB Atlas Documentation for a list of IPs that need to be whitelisted.
   • Replica Set Configuration:
     • If connecting to a replica set, ensure all nodes are mentioned in the connection URI.
   • SSL/SSH Configuration:
     • If the MongoDB server requires an SSL connection, ensure that an SSL certificate is uploaded and configured correctly in Rivery.
     • For SSH tunneling, setup may be required if accessing MongoDB via a secured network; ensure that SSH tunneling options are properly configured.

3. External References:

   • Rivery MongoDB Connection Documentation for a walkthrough on connecting to MongoDB.
   • MongoDB Atlas Connection and Whitelisting for configuring connections through MongoDB Atlas specifically.

If the issue persists or you need further assistance, please open a ticket with Rivery support.