RVR-MOAT-101

1. Issue Summary

   • Error Code: RVR-MOAT-101
   • Error Description: Connection to MOAT cannot be established.
   • This error occurs when there is a failure in establishing a connection between Rivery and MOAT Analytics. This might be due to incorrect credentials, network issues, or malfunctioning of the MOAT server itself.

2. Action Steps:

   • Check Credentials: Ensure that you have the correct API Token for MOAT Analytics. If you don’t have one, please contact your MOAT Analytics representative to provide you with a valid token.
   • Verify Configuration: Revisit your connection setup to ensure all required fields and tokens are correctly entered in your Rivery console.
   • Test Connection: Use the "Test Connection" function in your Rivery console to verify if the connection to MOAT can be established successfully.
   • Network Connectivity: Check that there is no network blockages or firewall settings preventing Rivery from reaching MOAT's servers.
   • MOAT Server Status: Verify that MOAT's services are up and running by contacting MOAT support if necessary.

3. External References:

   • Rivery MOAT Connection Documentation for setup instructions and troubleshooting tips.

If the issue persists or you need further assistance, please open a ticket with Rivery support.