RVR-MOAT-104

1. Issue Summary

   • You are encountering an API timeout error with the error code RVR-MOAT-104 on the Moat data connector within Rivery. This typically occurs when an API request exceeds the allowed time limit, resulting in a timeout. This is often caused by network issues, server overload, or limitations on the API side such as rate limits or excessive data requests that cannot be processed quickly enough.

2. Action Steps:

   • Check API Rate Limits: Ensure that you are not hitting any API rate limits set by Moat. This might require checking with Moat's API documentation or your service agreement for any limitations on the number of requests or data volume.
   • Network Connectivity: Verify your network connectivity and ensure there are no disruptions or slow internet speeds that might be causing the timeout.
   • Optimize API Requests: If possible, consider optimizing your requests by reducing the size of the data being pulled, or breaking down large requests into smaller ones.
   • Configure Timeout Settings in Rivery: Check if there are configurable timeout settings within Rivery for your Moat API requests and adjust them accordingly.
   • Whitelist Rivery IPs: Ensure that Rivery's IP addresses are whitelisted in your network and within any firewalls that may be affecting connectivity.

3. External References:

   • Moat API Documentation: Check here for any specific guidelines or limitations associated with the Moat API.
   • Rivery Moat Connection Guide: For specific instructions on setting up and troubleshooting the Moat integration within Rivery.

If the issue persists or you need further assistance, please open a ticket with Rivery support.