RVR-MOAT-202

Issue Summary

You encountered an error with the MOAT API in Rivery, specifically "No brands retrieved from MOAT API. Error Code: RVR-MOAT-202". This error typically indicates that no brand data was returned from the MOAT API when queried. The error code suggests a retrieval issue but does not necessarily indicate a fatal error with the API or connection itself.

Action Steps:

1. Verify API Token: Ensure that the API token used for connecting to the MOAT API is correct and has the necessary permissions.

2. Check API Configuration:

   • Double-check your API configuration settings in Rivery. The settings must be aligned with what the MOAT API expects.
   • MOAT does not offer dynamic entities and fields fetching; thus, configurations like brands and fields need to be set manually.

3. Review and Test Connection:

   • Utilize the "Test Connection" function provided by Rivery to ensure the connection with MOAT API is properly established.

4. Consult MOAT Analytics Documentation: Consult the official MOAT Analytics documentation for any updates or changes in retrieving brand data, as their API endpoints might have restrictions or require specific adjustments.

5. Check Network and API Status:

   • Verify that there are no network issues affecting the API access.
   • Check if the MOAT API is currently operational or experiencing downtimes.

6. Log Monitoring and Analysis: Check the logs in Rivery for any detailed error messages when attempting to connect to the MOAT API. This can help isolate the root cause of the failure.

External References:

• Rivery MOAT Connection Guide

If the issue persists or you need further assistance, please open a ticket with Rivery support.