RVR-MSS-717

1. Issue Summary

   • The error encountered is "External Error - Failed to recreate keys" with the error code RVR-MSS-717 in an Azure SQL data connector. This issue typically arises when there is a problem with change tracking in SQL Server, specifically when the system is unable to retrieve or recreate the necessary keys due to a missing or invalid synchronization version.

2. Action Steps:

   • Verify Minimum Valid Version: Check if the min_valid_version is set to zero or if the last_sync_version is not received. An error like this requires reinitializing the table because without a minimum valid version, change tracking data cannot be retrieved.
   • Investigate Cleanup Processes: Look into any automated cleanup processes which might frequently or infrequently remove necessary change tracking data, causing synchronization issues.
   • Review SQL Server Logs: Check the SQL Server logs for messages pertinent to change tracking or issues encountered during the cleanup process. This can provide insights into what might be provoking the error.
   • Reinitialize Tables: If necessary, reinitialize the table data to reset synchronization versions and try the operation again. This often resolves issues related to missing synchronization data.
   • Concurrency Issues: Ensure that multiple processes are not attempting to synchronize with change tracking at the same time, which could lead to concurrency problems.

3. External References:

   • For further details about setting up and troubleshooting SQL Azure and change tracking, you can refer to the official Rivery documentation here: Rivery Documentation and Microsoft SQL Server Change Tracking.

If the issue persists or you need further assistance, please open a ticket with Rivery support.