RVR-PPR-101

1. Issue Summary

   • The error code RVR-PPR-101 indicates a failure in connecting to the Pepperjam data source via Rivery. This type of error typically arises when the necessary credentials or settings for establishing a connection are incorrect or incomplete.

   Diagnosis: This might be due to invalid credentials, network issues, or changes in Pepperjam's API or endpoint, which require an update in the connection settings within Rivery.

2. Action Steps:

   • Verify Credentials: Ensure that you have provided the correct API key, secret, and any other required credentials for the Pepperjam connection. Update them if there have been any recent changes.
   • Check Network Connectivity: Make sure there are no firewall or network restrictions that could be blocking access to Pepperjam's API.
   • Recreate the Connection:
     1. Navigate to the Connections section in Rivery.
     2. Locate and remove the existing Pepperjam connection.
     3. Recreate the connection with the necessary credentials and settings.
   • Test Connection: After setting up the connection, use the "Test Connection" feature in Rivery to ensure that it operates correctly.
   • Review API Changes: Check for any recent changes on the Pepperjam side that might require updates to the connection or authentication method【4:1†source】.

3. External References:

   • For more details on Rivery's documentation for setting up connections: Rivery Connections Documentation
   • For additional assistance with Pepperjam-specific settings, you should refer to their API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.