RVR-PTRST-406

Issue Summary

• Error Code: RVR-PTRST-406
• Connector: Pinterest
• Description: "Failed to connect to source" indicates a failure in establishing a connection between Rivery and Pinterest.

Initial Diagnosis:

This error usually arises from authentication issues, such as expired tokens or incorrect credentials, a change in account permissions that prevents access, or network issues like an IP whitelist change.

Action Steps:

1. Recheck Permissions and Authentication:

   • Ensure that the API credentials (Client ID, Secret, and Access Token) are correct and not expired. Refresh tokens if necessary.
   • Verify that the user has the necessary permissions in Pinterest to access the data required by the Rivery connector.

2. Check Internet Connection:

   • Ensure that your network connection is stable and that there are no firewall restrictions blocking the connection to Pinterest.

3. Review Network Whitelisting:

   • Confirm that the IP addresses used by Rivery are whitelisted within your network and Pinterest. This ensures Rivery can access Pinterest's resources【4:19†source】.

4. Re-establish the Connection in Rivery:

   • Go to the Rivery Console, navigate to the Connections section, locate the Pinterest connection, and attempt to reconnect. Ensure that pop-ups are not blocked by your browser as this might interfere with the OAuth authentication process【4:7†source】.

5. Test the Connection:

   • Use the "Test Connection" feature within Rivery to verify that the connection to Pinterest is successful once steps above have been completed.

External References:

• For further details on setting up and troubleshooting Pinterest connections in Rivery, refer to the official Pinterest connector documentation on Rivery's website (ensure you are selecting the official documentation as per your needs).

If the issue persists or you need further assistance, please open a ticket with Rivery support.