RVR-QBK-002

1. Issue Summary

   • The error message "Response content cannot be parsed to JSON or empty" with Error Code: RVR-QBK-002 indicates that the response from QuickBooks is either not in the JSON format expected or it is empty. This issue arises during data integration with QuickBooks through Rivery. It typically points to problems with the API response from QuickBooks not being properly formatted, which can be caused by incorrect API requests or issues on the QuickBooks API side.

2. Action Steps:

   • Verify API Configuration: Ensure that all configurations in the API request are correct, including the endpoint URL, headers, and request body format. Make sure that the request body is properly formatted in JSON if required, and all necessary fields are included.
   • Check Authentication: Confirm that the authentication token is valid and has adequate permissions to access the data. QuickBooks uses OAuth 2.0, and the token must include permissions for the actions being requested【4:5†source】.
   • Test API Separately: Use a tool like Postman to test the API request outside of Rivery to see the exact response from QuickBooks. This can help determine whether the issue lies with the API configuration or the Rivery settings.
   • Adjust Timeout Settings: Increase the timeout settings in Rivery to accommodate slower responses from the QuickBooks API, if network latency is suspected【4:0†source】.
   • Inspect QuickBooks API Documentation: Ensure that you are complying with the QuickBooks API response structure and that any recent changes in the API are noted. You can find QuickBooks API documentation here【4:12†source】.
   • Rivery Connection Check: Verify your QuickBooks connection settings in Rivery to ensure there are no misconfigurations【4:12†source】.

3. External References:

   • QuickBooks API Reference: QuickBooks API Documentation
   • Rivery Documentation on QuickBooks: You can explore more about configuring QuickBooks within Rivery here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.