RVR-QBK-003

1. Issue Summary

   • The error code RVR-QBK-003 indicates a problem with the QuickBooks connector in Rivery, where the response content is either incomplete or missing fields. This typically suggests that the connector is trying to fetch data, but not all required data fields are present in the response from QuickBooks. It might be due to an incorrect API request or data model misalignment with the QuickBooks API.

2. Action Steps:

   • Ensure that the QuickBooks API connection has been properly established following the Rivery setup guidelines. You can find detailed instructions on connecting to QuickBooks in the Rivery documentation: Quickbooks Connection【4:8†source】.
   • Verify that the API request being made has the correct parameters, and all necessary fields that are expected in the response are included in the request setup.
   • Check for any custom fields in QuickBooks. If custom fields are not configured or do not have data, they might be causing the response to be incomplete.
   • Test the API request directly, if possible, using tools like Postman to ensure that the expected data is being returned.
   • If the connection and parameters are correct, and the issue persists, it might be due to QuickBooks API limitations or restrictions. In such cases, check the official QuickBooks API documentation for any known issues or field limitations.
   • Reconnect the QuickBooks connection if there's been a recent configuration change.

3. External References:

   • For further information and troubleshooting steps, consult Rivery's documentation on connecting with QuickBooks: Quickbooks Walkthrough.
   • For additional help with fields available in the API, explore the QuickBooks API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.