RVR-QBK-101

1. Issue Summary

   • The error code RVR-QBK-101 indicates a failure to connect to the QuickBooks data source within Rivery. This is likely due to issues with the authentication process, commonly involving OAuth 2.0, which QuickBooks uses for secure connections. Potential causes include incorrect credentials, expired tokens, or network connectivity problems.

2. Action Steps:

   • Verify that your OAuth 2.0 credentials (Client ID, Client Secret) and tokens are current and entered correctly in Rivery.
   • Ensure that the popup blocking settings in your web browser are disabled, as some authentication processes might require pop-up windows for login.
   • Check if there are any network issues preventing the connection. Ensure that firewalls or security settings are not blocking Rivery’s IP addresses.
   • Re-authenticate the connection if tokens have expired, by following these steps:
     1. Log into the Rivery Console.
     2. Go to the connections section and select your QuickBooks connection.
     3. Re-enter or refresh your OAuth 2.0 tokens if necessary.
     4. Test the connection to ensure it is properly configured and operational【4:12†Rivery Documentation】.

3 External References:

• Rivery's guide on setting up a connection to QuickBooks: Rivery QuickBooks Documentation.
• QuickBooks Developer API documentation for additional configuration details: QuickBooks API Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.