RVR-RCR-401

1. Issue Summary

   • The error code RVR-RCR-401 indicates a connection error with the Recurly data connector in Rivery. This typically suggests that there is an issue with the API key or other connection settings for Recurly. This might happen due to incorrect credential settings, such as an expired API key or network connectivity issues that prevent a successful connection to Recurly's API.

2. Action Steps:

   • Verify API Key: Ensure that the API key for Recurly is accurate and up-to-date. You may need to regenerate the API key from the Recurly dashboard and update the connection in Rivery.
   • Check Connection Settings: In Rivery, navigate to the connection settings for Recurly. Verify that the API key and any other connection parameters are entered correctly.
   • Test the Connection: Use the "Test Connection" feature in Rivery to check if the connection to Recurly is working after verifying the credentials.
   • Network and Whitelist: Ensure that Rivery's IP addresses are whitelisted in Recurly's settings if required. Ensure there are no network restrictions blocking access【4:1†source】.
   • Consult Documentation: Refer to the Recurly Connection documentation in Rivery for additional troubleshooting steps and ensure all prerequisites are met.

3. External References:

   • Visit Recurly API documentation to check for any updates or changes in their API authentication process that might affect connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.