RVR-RCT-107

1. Issue Summary

   • The error RVR-RCT-107: Invalid Hostname or IP encountered in the Rest Action data connector indicates that the specified hostname or IP address in your REST API connection may be incorrect or unreachable. This error is typically due to misconfiguration in the connection details such as an incorrect URL, IP address, or possibly DNS issues preventing the hostname from resolving properly.

2. Action Steps:

   • Verify that the hostname or IP address used in the Rest Action is correct. Double-check the protocol (http/https), hostname, and any subdomain or path if applicable.
   • Ensure that the API endpoint is reachable from your network. You can test this by attempting to access the endpoint via a browser or using tools like ping or curl from the environment where the Rivery logic is running.
   • Check your DNS settings to ensure that the hostname is resolving correctly.
   • Make sure there are no network or firewall rules blocking the connection to the specified IP/hostname.
   • If your Rest Action requires the use of a particular IP address range specified by Rivery, ensure they are whitelisted in your network. For more details, refer to the Rivery IP Whitelisting documentation.

3. External References:

   • For additional information on configuring REST connections, visit the official Rivery documentation on REST Actions.
   • Troubleshooting network connectivity issues might require consulting with your IT team or referencing network diagnostic tools and logs.

If the issue persists or you need further assistance, please open a ticket with Rivery support.