RVR-RDBMS-313

1. Issue Summary

   • The error code RVR-RDBMS-313 with the description "Failed to get data on resource" typically indicates issues with retrieving data from a database source through the Rivery platform. This error is often associated with the RDBMS connector and could be related to the setup of your data source, such as incorrect configurations, permissions issues, or possibly network-related problems.

2. Action Steps:

   • Verify Connection Settings: Ensure that the connection settings for your RDBMS data source are correctly configured in Rivery. This includes verifying the host, port, database name, user credentials, and any specified SSL settings.
   • Check Permissions: Make sure that the user account used for the connection has the appropriate permissions to access the database and the specific data resources needed.
   • Network Configuration: Verify that your network settings allow for connectivity between Rivery and your database instance. Check that any necessary IP whitelisting is correctly set up.
   • Consult Logs: If possible, review logs from both the Rivery platform and the database server for any specific error messages that could provide additional context.
   • Reinitialize Connection: Sometimes, resetting the connection or re-establishing it can resolve transient errors.

3. External References:

   • You can refer to the Rivery documentation for more detailed troubleshooting steps related to RDBMS connections.

If the issue persists or you need further assistance, please open a ticket with Rivery support.