RVR-SAPC-102

1. Issue Summary

   • Error Code: RVR-SAPC-102
   • Data Connector: sapconcur
   • Error Description: CONNECTION_ERROR

   This error typically indicates an issue with establishing a connection to the SAP Concur service via Rivery. This can be due to incorrect connection settings, missing credentials, or network issues.

2. Action Steps:

   • Verify Credentials:

     • Check that the credentials (client ID, client secret, access tokens) used for the SAP Concur connection in Rivery are correct and up to date. If there has been a recent change, ensure that these are updated within your connection settings in Rivery.

   • Network Connectivity:

     • Ensure that your network allows connections to SAP Concur’s API endpoints. Firewalls or network restrictions might block outgoing requests from Rivery’s servers to the required SAP Concur endpoints.

   • Permissions:

     • Verify that the account used for the connection has the necessary permissions to access the required SAP Concur data through their API.

   • Review Logs:

     • Check Rivery logs for more detailed error messages or hints about what might be causing the connection issue. These logs can sometimes provide more context or specific error codes that indicate what part of the connection is failing.

3. External References:

   • For additional troubleshooting specific to SAP Concur with Rivery, refer to the general Rivery documentation: Rivery Documentation on Connections to ensure your connection is properly set up.

If the issue persists or you need further assistance, please open a ticket with Rivery support.