RVR-SAPC-508

1. Issue Summary

   • The error message "MISSING_KEYS_TO_DECRYPT" with error code RVR-SAPC-508 indicates that there are missing encryption keys required for decrypting data. This issue is related to the SAP Concur connector in Rivery. This error generally occurs when the application is unable to access the necessary decryption keys, which may be due to incorrect or missing configuration in the setup of the Data Connector.

2. Action Steps:

   • Verify that all necessary encryption keys are correctly configured in the SAP Concur connector settings within Rivery.
   • Check if the keys provided are valid and properly entered in the Rivery interface.
   • Ensure that there are no updates or changes in the keys from your SAP Concur environment that need to be reflected in Rivery.
   • If there was any recent change in permissions or the security setup of your environment, such as changes in IAM or API access rights, ensure those changes are correctly mirrored in Rivery’s settings.
   • Perform a test connection to validate that the setup is correct and that all necessary keys are accessible and valid.

3. External References:

   • For more information, please consult the Rivery documentation for SAP Concur to ensure that your connector is set up correctly.
   • Review SAP Concur’s official documentation on setting up API keys and permissions, if necessary.

If the issue persists or you need further assistance, please open a ticket with Rivery support.