RVR-SAPC-510

1. Issue Summary

The error "API_RESPONSE_ERROR" with the Error Code RVR-SAPC-510 indicates a problem with the SAP Concur data connector in Rivery. This error typically occurs when there is an issue with the API response from the SAP Concur system.

2. Action Steps

• Check API Quotas and Limits: Ensure that your API requests are within the allowed quota and limits of SAP Concur. If your requests are exceeding limits, this can lead to response errors.

• Verify Authentication: Make sure that your authentication credentials (such as API key or OAuth token) are correct and have not expired.

• Review Logs: Check your Rivery logs to see if there are any additional error messages or patterns that could provide more context about the issue. This includes checking for network connectivity issues, timeouts, or incorrect endpoint URLs.

• Test with Simplified Queries: Try sending simpler API requests with fewer parameters to isolate the problem. This can help determine if the error is related to specific request data.

• Revisit Integration Setup: Go over your SAP Concur integration setup in Rivery to ensure that all configurations are correctly applied. Verify endpoint URLs and any request headers or bodies configured.

3. External References

• SAP Concur Integration Documentation for understanding how to set up and troubleshoot the integration.

If the issue persists or you need further assistance, please open a ticket with Rivery support.