RVR-SAT-002

1. Issue Summary

   • The error code RVR-SAT-002 with the description REQUESTS_ERROR relates to the Stack Adapt data connector in Rivery. A REQUESTS_ERROR generally indicates a problem in performing a web request, such as fetching data from an external API. Error code RVR-SAT-002 likely reflects issues with request execution or network connectivity issues, such as incorrect URLs, failed authentications, rate limit blocks, or network timeouts.

2. Action Steps:

   • Verify API Credentials: Ensure that all API credentials are correct and have not expired. You may need to refresh or re-enter your authentication tokens or credentials.
   • Check Network Connectivity: Make sure that there is no network issue or firewall blocking the requests. Verify that the necessary IPs are whitelisted if applicable.
   • Inspect Logs for More Details: Review the logs related to the Rivery task which encountered this error. These logs can give more context, like specific points where the request failed or more detailed error messages.
   • Check Request Limits: Ensure you are not hitting any request rate limits defined by the Stack Adapt API. Look for documentation from Stack Adapt concerning their API rate limits and ensure your request schedule adheres to these limits.
   • API Endpoint Validation: Check the API endpoints being called to make sure there are no errors in the URLs being used and that they are reaching the correct endpoints for Stack Adapt.

3. External References:

   • Rivery Documentation
   • Stack Adapt API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.