RVR-SAT-003

1. Issue Summary

   • The error code RVR-SAT-003 for the Stack Adapt data connector indicates a REQUESTS_ERROR. This error generally signals an issue with making HTTP requests to the endpoint, which could be due to network issues, authentication problems, invalid request formats, or an issue on the external API side.

2. Action Steps:

   • Verify Network Connection: Ensure that there are no network connectivity issues that might be preventing the request from reaching the Stack Adapt API.
   • Check API Endpoint: Verify that the endpoint URL used for the API request is correct and active.
   • Authentication: Ensure that the credentials or API tokens being used are valid and have not expired.
   • Request Format: Double-check the request headers and body for any incorrect formatting. The headers and body must be in the correct JSON format.
   • Timeout Setting: Consider adjusting the timeout settings for the request if network instability is suspected to cause timeouts.
   • Consult API Documentation: Review the Stack Adapt API documentation for any recent changes that might affect your request.
   • Server Status: If these steps don't resolve the issue, check the server status for Stack Adapt to see if there are any known outages.

3. External References:

   • For further details, you can refer to the Rivery documentation and Stack Adapt's official API documentation to inspect any specific API requirement or update.

If the issue persists or you need further assistance, please open a ticket with Rivery support.