RVR-SAT-004

1. Issue Summary

   • The error code RVR-SAT-004 with the message REQUESTS_ERROR for the StackAdapt data connector in Rivery indicates that there is an issue with the HTTP request sent to the StackAdapt API. This could be due to an incorrect request format, network connectivity problems, or authentication issues. It's typically a generic error related to making requests to an external API or service.

2. Action Steps:

   • Verify Connection: Check if the connection to StackAdapt is correctly set up in Rivery. Ensure the API Key and other credentials are correct and have not expired.
   • Review Request Details: Make sure that the API request parameters are correctly formatted according to the StackAdapt API documentation. Verify that any mandatory fields are included in your request.
   • Check API Limits: Ensure that you are not surpassing any rate limits imposed by the StackAdapt API, which might cause request errors.
   • Examine Logs: Review the logs in Rivery for more detailed debug information which might contain more specifics on what went wrong during the request.
   • Network and Permissions: Ensure there are no network issues, and that the API endpoint is accessible. Also, verify that the API key being used has the necessary permissions.

3. External References:

   • For more information, see Rivery's StackAdapt API Documentation.
   • StackAdapt API documentation can be accessed directly at StackAdapt API Docs.

If the issue persists or you need further assistance, please open a ticket with Rivery support.