RVR-SCF-103

1. Issue Summary

   • The error code RVR-SCF-103 indicates an "API_ERROR_DEFAULT" that is related to the SuccessFactors data connector in Rivery. This error typically points to a general API-related problem which could stem from various reasons including network issues, incorrect endpoint configurations, or authentication errors.

2. Action Steps:

   1. Check Network and Connectivity:

      • Ensure that there are no network interruptions and that the SuccessFactors API is accessible from your network. Sometimes, temporary network issues can cause API calls to fail.

   2. Verify API Endpoints and Configuration:

      • Confirm that the API endpoints used in Rivery are correct and that any necessary configurations for SuccessFactors are properly set up. Incorrect URL or missing parameters could lead to API connection failures.

   3. Recheck Authentication Credentials:

      • Make sure that the credentials being used (Username, Password) for the SuccessFactors connection in Rivery are correct. Sometimes updating or re-entering these credentials can resolve the issue.

   4. Consult Rivery Documentation:

      • Review the SuccessFactors Connection guide from Rivery for the correct setup and prerequisites.

   5. Log Analysis:

      • Check Rivery's logs for more detailed error messages or logs that could hint at the specific nature of the API failure.

3. External References:

   • SAP SuccessFactors API Documentation
   • Rivery Documentation on SuccessFactors

If the issue persists or you need further assistance, please open a ticket with Rivery support.