RVR-SF-RDBMS-306

1. Issue Summary

The error code RVR-SF-RDBMS-306 indicates a failure when trying to download a file from Amazon S3 using the Rivery platform with the RDBMS Data Connector. This issue is typically related to permission settings or configuration mismatches on the S3 bucket being accessed.

2. Action Steps

Here are the steps that you can take to troubleshoot and resolve this issue:

1. Check Amazon S3 Permissions:

   • Verify that the AWS IAM user or role used by Rivery has the appropriate permissions to access the S3 bucket. Permissions required usually include actions like s3:GetObject, s3:ListBucket, etc.

2. S3 Bucket Policy:

   • Ensure that the bucket policy is correctly configured to allow the Rivery user or role to access the necessary objects within the bucket.

3. Verify Connection Settings:

   • Double-check the S3 connection settings within Rivery. This includes the bucket name, access keys, region, and any other relevant settings.

4. Test the Connection:

   • Use the 'Test Connection' feature in Rivery to ensure your settings are correct and the connection is operational. This can help identify any misconfigurations without running a full data extraction.

5. Network Configuration:

   • Verify that there are no network restrictions (such as VPC settings or firewall rules) that would block access from Rivery to your S3 bucket.

3. External References

• For more detailed guidance on setting permissions, you can refer to AWS's official documentation on IAM Roles and S3 Bucket Policies.
• Rivery Documentation: Rivery S3 Connection

If the issue persists or you need further assistance, please open a ticket with Rivery support.