RVR-SFM-100

1. Issue Summary

   • You encountered error code "RVR-SFM-100" with the message "No data for mapping" in the context of a Salesforce Marketing Cloud (sf_marketing) data integration using Rivery. This error indicates there is a lack of data available for mapping, likely due to misconfiguration or missing data access permissions.

2. Action Steps:

   • Verify Connection Setup: Ensure that your Salesforce Marketing Cloud connection in Rivery is properly configured. This includes verifying that the account has the necessary read permissions for data access. You can find detailed setup instructions and permissions requirements for Salesforce Marketing Cloud on Rivery's documentation page here.
   • Test the Connection: Use the 'Test Connection' button in Rivery to ensure that the connection to Salesforce Marketing Cloud is successful. This verifies that Rivery can authenticate and access data from your Salesforce account.
   • Data Availability: Ensure that the data or reports you are trying to map are available and contain records. This may involve checking the Salesforce Marketing Cloud's data setup or ensuring the correct reports/datasets are being queried.
   • Check Permissions: Confirm that the Rivery authenticated user has adequate permissions to access the necessary data. This often involves checking the API integration permission scopes. Detailed information about data access permissions for Salesforce Marketing Cloud can be found here.

3. External References:

   • For detailed troubleshooting steps and guidance on setting up Salesforce Marketing Cloud integrations, please refer to the Rivery Salesforce Marketing Cloud Documentation.
   • For permissions and setup information, see the Salesforce Marketing Cloud API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.