RVR-SFM-110

1. Issue Summary

• Error Code: RVR-SFM-110
• Data Connector: Salesforce Marketing Cloud (sf_marketing)
• Error Description: General report error
• Initial Diagnosis: This type of error typically indicates an issue with data retrieval or connection within the Salesforce Marketing Cloud connector in Rivery. It could stem from connection authorization, incorrect configuration, or issues with the report definitions.

2. Action Steps:

1. Verify Connection Configuration:
   • Ensure that the Salesforce Marketing Cloud connection in Rivery is set up correctly. Check that the API credentials, such as the subdomain, client ID, and client secret, are accurate.
2. Test API Permissions:
   • Make sure that the necessary API permissions are granted for access. You can verify this by testing the connection within the Rivery platform.
3. Examine Report Configuration:
   • Review the report settings in Rivery to ensure that they match Salesforce Marketing Cloud's report capabilities. Incorrect or unsupported report parameters can trigger this error.
4. Check API Limits:
   • Verify whether the API request limits have been exceeded. Check logs or analytics in your Salesforce Marketing Cloud to confirm.
5. Attempt Reconnections:
   • If there have been recent configuration changes in Salesforce Marketing Cloud, you might need to re-establish the connection in Rivery for the updates to take effect.

3. External References:

• Rivery Documentation on Salesforce Marketing Cloud Connector for further detail on setting up and managing this connector.
• Salesforce Marketing Cloud API Documentation for checking permissions and API access.

If the issue persists or you need further assistance, please open a ticket with Rivery support.