RVR-SFM-111

1. Issue Summary

• Error Code: RVR-SFM-111
• Data Connector: Salesforce Marketing Cloud (sf_marketing)
• Description: The error "Unsupported report" indicates that the report type or structure being accessed through the Salesforce Marketing Cloud connector is not supported by Rivery's data infrastructure. This may occur when the selected report or fields within the report are not part of the predefined or customizable reports available in Rivery for Salesforce Marketing Cloud.

Diagnosis:

This error suggests that there might have been an attempt to access a report or dimensions/metrics in Salesforce Marketing Cloud that Rivery does not fully support or recognize. It could be due to new or custom reports that have not been integrated into Rivery's system.

2. Action Steps:

1. Verify Report Compatibility:

   • Check whether the report you are trying to access is included in the supported predefined reports by Rivery for Salesforce Marketing Cloud.
   • Refer to the Salesforce Marketing Cloud documentation in Rivery for a list of supported reports and fields.

2. Review Field Selection:

   • Ensure that the combination of metrics and dimensions you are selecting in the report is compatible. Some fields might have dependencies or incompatibilities that need to be adhered to.

3. Update or Customize River:

   • Try updating your Rivery setup by modifying the report configuration to use available and supported fields.
   • If advanced customization is needed, consider creating a new river using fields that are verified as supported within the Salesforce Marketing Cloud Rivery connector.

4. Documentation:

   • For further configuration instructions or to ensure that you have the correct permissions and settings, review the Salesforce Marketing Cloud Connection documentation on Rivery's site.

3. External References:

• Salesforce Marketing Cloud Connection Guide
• Salesforce Marketing Cloud API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.