RVR-SFM-200

1. Issue Summary

   • The error code RVR-SFM-200 with the description "General error" was encountered using the sf_marketing data connector in Rivery. General errors like this can occur for a variety of reasons, often linked to configuration or connectivity issues between Rivery and Salesforce Marketing Cloud.

2. Possible Causes and Diagnosis:

   • This general error might be caused by incorrect credentials, lack of appropriate API permissions, or issues with the API endpoints. It's important to ensure that your setup is correctly configured and has all necessary permissions.

3. Action Steps:

   • Check Connection Credentials:
     • Verify that the credentials (API key, client secret) used to connect to Salesforce Marketing Cloud are correct and have not been changed or expired.
   • Validate Permissions:
     • Ensure that the API user has the necessary permissions to access the data in Salesforce Marketing Cloud. Refer to Salesforce documentation for detailed information on required permissions.
   • Test the Connection:
     • Use the 'Test Connection' feature in Rivery to ensure that the connection settings are valid. This can help identify connection issues.
   • Review API Limits and Quotas:
     • Confirm that you are within the API call limits set by Salesforce Marketing Cloud, as exceeding these limits can lead to errors.
   • Check Rivery Configuration:
     • Review the configuration settings within Rivery for any misconfigurations that might impact connectivity or data retrieval.

4. External References:

   • You can visit this page for more detailed guidance on Salesforce Marketing Cloud integration permissions: Salesforce Marketing Cloud Permissions.
   • For general information about configuring a Salesforce Marketing Cloud connection in Rivery, check Rivery's official documentation: Rivery Salesforce Marketing Cloud Connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.