RVR-SFM-250

1. Issue Summary

   • The error "RVR-SFM-250" in Rivery pertains to a pull error specifically with the sf_marketing data connector. This typically involves an issue with pulling data from Salesforce Marketing Cloud. The error can arise from various factors, such as misconfiguration or permission issues on the Salesforce side or connection issues between Rivery and Salesforce.

2. Action Steps:

   • Verify Connection: Ensure that the Salesforce Marketing Cloud connection in Rivery is correctly configured. Re-verify the connection credentials, including subdomain and read permissions .
   • Check Permissions: Confirm that the account used for the connection has appropriate permissions, particularly account read permissions .
   • Test Connection: Use the "Test Connection" feature in Rivery to verify that the connection to Salesforce Marketing Cloud is successful .
   • Log Review: Check any available logs in Rivery for more specific error messages or details that might indicate what exactly is going wrong with the pull process.
   • Salesforce API Limits: Ensure that the Salesforce Marketing Cloud API limits are not being exceeded, which could lead to pull errors.

3. External References:

   • Rivery Documentation for Salesforce Marketing Cloud Connection
   • Salesforce API Access Permissions

If the issue persists or you need further assistance, please open a ticket with Rivery support.