RVR-SFM-401

1. Issue Summary

   • The error code "RVR-SFM-401" is a general connection error associated with the "sf_marketing" data connector in Rivery. This type of error typically arises due to issues with the connection settings, such as incorrect credentials, token expiry, or network-related problems.

2. Action Steps:

   • Verify Credentials: Ensure that the credentials used for the "sf_marketing" connector are accurate. This includes verifying the username, password, client ID, and client secret.
   • Check Network and Firewall Settings: Ensure that your network allows connections to Salesforce servers and that any firewall rules are properly configured to allow traffic to and from relevant Rivery IP addresses.
   • Token Expiry: If the connection uses OAuth, verify whether the access token or refresh token has expired. Renew the tokens if necessary and update the connection settings in Rivery.
   • Review API Limits: Check if any Salesforce API limits (like request limits) have been reached, which could result in connection errors.
   • Recreate Connection: In some cases, removing the existing connection and establishing a new connection from scratch can resolve persistent issues.

3. External References:

   • Refer to Rivery's official documentation for Salesforce Marketing Cloud integration here.
   • For OAuth token issues or Salesforce API limits, consult the Salesforce Developer Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.