RVR-SFM-402

1. Issue Summary

   • You encountered a connection test failure with error code RVR-SFM-402 while setting up a connection to Salesforce Marketing Cloud using the sf_marketing data connector in Rivery. This error suggests that the connection parameters might be incorrect or that network/authentication issues are present.

2. Action Steps:

   • Verify Connection Details:

     • Double-check the Client ID, Client Secret, and Subdomain used for the Salesforce Marketing Cloud connection. Ensure that these details are correctly and completely entered in the Rivery connection settings.

   • Permissions Check:

     • Ensure that the account associated with the credentials has the necessary read permissions as required by the Salesforce Marketing Cloud API.

   • Network and IP Whitelisting:

     • Ensure that Rivery’s cloud IP addresses are whitelisted in your Salesforce Marketing Cloud account. This configuration can usually be done through the Salesforce Marketing Cloud setup interface. Rivery provides a list of IP addresses for whitelisting.

   • Test the Connection Again:

     • Once you have verified and corrected the connection parameters, re-test the connection in Rivery to see if the issue persists.

   • Review Additional Rivery Documentation:

     • Consider consulting the Rivery Salesforce Marketing Cloud Integration Guide for step-by-step instructions and additional troubleshooting tips.

3. External References:

   • Salesforce Marketing Cloud API Permissions Documentation: Salesforce Developer Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.