RVR-SFM-403

1. Issue Summary

   • The error "Failed to get access token" with error code "RVR-SFM-403" indicates a failure in obtaining an access token for the Salesforce Marketing Cloud data connector. This is often due to issues with authentication credentials or permission settings. Access tokens are essential for authenticating API requests to Salesforce Marketing Cloud.

2. Action Steps:

   • Check Credentials: Ensure that the credentials provided (client ID, client secret, etc.) are correct and have not been changed or revoked.
   • Verify Permissions: Confirm that the user or application trying to connect has the necessary permissions on Salesforce Marketing Cloud.
   • Token Expiration: Tokens may expire or be invalidated due to configuration changes on Salesforce's side. Try to reconnect or regenerate the access token if necessary.
   • Re-authenticate Connection: In Rivery, go to the connection settings for the Salesforce Marketing Cloud connector and try re-authenticating the connection. This will often require you to authorize Rivery to access Salesforce Marketing Cloud data again.
   • Check for Salesforce API Limits or Issues: Sometimes, API rate limits or Salesforce's service issues could prevent token generation. Check Salesforce's status or try again later if you suspect this is the case.

3. External References:

   • For more detailed guidance on setting up the Salesforce Marketing Cloud connection in Rivery, please visit Rivery's official documentation and consult Salesforce's API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.