RVR-SFM-410

1. Issue Summary

   • The error "General API errorError Code: RVR-SFM-410" with the data connector sf_marketing indicates a general issue with the Salesforce Marketing API connection used in Rivery. Since it is a general API error without a specific description, it suggests a problem either with reaching the API, authentication, configuration, or possibly data requests that the API cannot process.

2. Action Steps:

   • Verify API Credentials: Ensure the API credentials (such as tokens, keys, or OAuth settings) used in Rivery for connecting to Salesforce Marketing Cloud are valid and not expired.
   • Check Network Connectivity: Confirm that there are no network issues that might be blocking the connection to Salesforce Marketing Cloud's API.
   • Review API Limits: Confirm that the API requests being made are within any limitations set by Salesforce Marketing regarding the number of requests and data limits.
   • Inspect Data Requests: Review the data requests being sent to ensure they align with Salesforce Marketing Cloud's API capabilities. Check for malformed requests or data types that the API might not handle correctly.
   • Monitor API Status: Sometimes, external API errors can occur due to service outages or disruptions. Check Salesforce Marketing Cloud's service status or logs for any known issues at the time of the error.

3. External References:

   • For more details on Salesforce Marketing Cloud API limits and capabilities, refer to Salesforce Marketing Cloud API Documentation.
   • General help and guidelines on connecting Rivery to Salesforce Marketing can be found in Rivery's official documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.