RVR-SFM-411

1. Issue Summary

   • The error code RVR-SFM-411 indicates a "Data handling error" related to the Salesforce Marketing Cloud (sf_marketing) connector. This type of error typically arises due to issues with data format, connection settings, or invalid configurations when integrating with Salesforce Marketing Cloud.

2. Action Steps:

   • Check Connection Settings: Verify that all required authentication details for the Salesforce Marketing Cloud connection are correct. Ensure account read permissions are set properly. For more information, ensure your API permissions are correctly configured. Salesforce Marketing Cloud Connection Guide.

   • Data Format Validation: Ensure that data types and formats used in your Rivery River correspond with those expected by Salesforce Marketing Cloud. Mismatches here can lead to data handling issues.

   • Review Logs for Detailed Error Messages: Look into the Rivery logs to see if there are any specific error messages that provide more context on any data format issues.

   • Reconfigure the River: If the above steps do not resolve the issue, consider redefining the configurations within your River setup for Salesforce Marketing Cloud to ensure that all mappings and data extractions are correctly set.

   • Consult Official Rivery Documentation: Review detailed configurations in the official Rivery connector documentation for Salesforce Marketing Cloud to ensure all settings align with best practices.

3. External References:

   • Salesforce Marketing Cloud API Documentation
   • Rivery Salesforce Marketing Cloud Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.