RVR-SFM-412

Issue Summary

• Error Code: RVR-SFM-412
• Data Connector: sf_marketing
• Error Description: DEO faulty structure

The error code RVR-SFM-412 indicates a structural problem with the DEO (Data Entity Object) involving the Salesforce Marketing Cloud connector within Rivery. This typically arises when the structure of the data or schema within the source does not align with expected formats, potentially due to schema changes, missing fields, or unexpected data types.

Action Steps:

1. Verify Data Source Structure:

   • Check if there have been any changes in the data model or schema within Salesforce Marketing Cloud that could affect the DEO structure. Ensure that the target structure within Rivery matches the source structure.

2. Review Field Mappings:

   • Ensure all necessary fields are correctly mapped in your Rivery connection configurations. Missing or incorrect field mappings can often lead to structural errors.

3. Check for Schema Changes:

   • If there were recent changes to the schema within Salesforce Marketing Cloud, such as added, removed, or renamed fields, ensure these changes are accurately reflected in your Rivery settings.

4. Consult the Rivery Documentation:

   • Refer to Rivery's documentation on managing schema changes and addressing structural discrepancies specifically related to the Salesforce Marketing Cloud connector: Rivery's documentation.

External References:

• Rivery Documentation for Connectors
• Salesforce Marketing Cloud Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.