RVR-SFTP-100

1. Issue Summary

   • The error code RVR-SFTP-100 indicates a problem in downloading a file using the SFTP storage connector. This typically arises from issues related to SFTP connections, such as authentication failures, incorrect configurations, or connectivity issues.
   • Initial diagnosis points towards ensuring that all SFTP settings are correctly configured and that the Rivery server has proper access permissions.

2. Action Steps:

   • Verify Connection Parameters:

     • Ensure that the SFTP server host, port, username, and authentication method (either password or key file) are correctly entered.
     • Confirm that your IP addresses are whitelisted if the SFTP server requires this.

   • Check Authentication Method:

     • If using a key file, verify that the private key file is correctly uploaded and corresponds with the public key on the SFTP server.
     • For password authentication, double-check that the password is correct.

   • Test the Connection:

     • Use the "Test Connection" feature to ensure that Rivery can successfully establish a connection with the SFTP server. This step helps verify that the correct credentials and network permissions are in place.

   • Network Connectivity:

     • Make sure that there are no network issues such as firewall rules blocking the connection from Rivery to the SFTP server.
     • Ensure that any proxies or VPNs are configured to allow SFTP connectivity if applicable.

   • Review Logs for More Details:

     • Check Rivery logs for any specific error messages that might provide additional clues about what went wrong during the download attempt.

3. External References:

   • For detailed setup on SFTP connections and troubleshooting tips, you can visit Rivery's official documentation: Rivery SFTP Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.